Razer Gold Privacy Policy for Filipino Players

When you register an account on Razer Gold, we collect personal information that is necessary to operate your account and comply with applicable regulations in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address. During the verification process, we may also request a government-issued ID or other supporting documents to confirm your identity and ensure you meet the legal age requirement for online gaming. When you make deposits or withdrawals, we collect payment-related information such as your preferred payment method and transaction history, though we do not store full card numbers or sensitive banking credentials on our servers. We also collect technical data automatically when you use our platform, including your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve your overall experience.

• Full name, date of birth, and contact details provided at registration
• Government-issued ID documents submitted for identity verification
• Payment method details and transaction records in Philippine pesos (PHP)
• Device and browser data collected automatically during platform use
• Communication records if you contact our support team

Razer Gold uses the personal information we collect strictly for the purposes of operating your account, processing transactions, and delivering a safe and enjoyable gaming experience to Filipino players. Your data allows us to verify your identity, process deposits and withdrawals in Philippine pesos, and ensure that your account activity complies with our Terms and Conditions. We also use your information to send you important account notifications, such as transaction confirmations, security alerts, and updates to our platform policies. Where you have opted in, we may use your contact details to send you relevant platform news or promotional information, and you can withdraw this consent at any time by updating your account preferences. We analyse aggregated, anonymised usage data to improve platform performance, identify technical issues, and develop new features that better serve our players across the Philippines.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. However, there are limited situations where we may share your data with trusted third parties in order to operate the platform effectively and meet our legal obligations. These include payment processors who handle your transactions, identity verification service providers who assist with KYC compliance, and technology partners who support the secure operation of our platform infrastructure. All third-party service providers who handle your data are contractually required to process it only for the specific purpose for which it was shared and to maintain appropriate security standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so, or if we believe disclosure is necessary to protect the rights, safety, or property of Razer Gold or our players.

Razer Gold uses cookies and similar tracking technologies to improve your experience on our platform and to ensure that the site functions correctly across different devices and browsers. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in securely, and understand how players navigate the platform so we can make improvements. We use strictly necessary cookies that are essential for the platform to operate, as well as analytical cookies that help us understand usage patterns in an anonymised way. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of some features on the platform. By continuing to use Razer Gold after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

Protecting your personal information is a priority for Razer Gold, and we implement a range of technical and organisational security measures to safeguard your data against unauthorised access, loss, or misuse. These measures include encrypted data transmission, secure server infrastructure, access controls that limit who within our organisation can view your personal data, and regular security reviews of our systems. Despite these precautions, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised access. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable laws and regulations in the Philippines, including those relating to financial record-keeping and anti-money laundering compliance. Once your data is no longer required for these purposes, we will securely delete or anonymise it in accordance with our internal data retention procedures.

As a registered player on Razer Gold, you have rights in relation to the personal data we hold about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request access to the personal information we hold about you, to ask us to correct any inaccurate data, and to request the deletion of your data in circumstances where we no longer have a lawful basis for retaining it. If you wish to exercise any of these rights, you can contact our support team through the details available on the platform, and we will respond to your request within a reasonable timeframe. You also have the right to withdraw your consent to any data processing that is based on consent, such as receiving marketing communications, at any time without affecting the lawfulness of processing that took place before your withdrawal. For any questions about your data rights or this Privacy Policy, we encourage you to visit our FAQ page or reach out to our support team directly.